In operation since 2013, Doordash was built upon the simple mission of enabling every merchant to deliver. During a conversation with a macaron store owner, the founders of Doordash hit upon a 'Eureka' moment. The owner mentioned the on-demand delivery issues that she was facing, a recurring pain point in most of the conversations that they had with over 200 business owners. Due to a lack of drivers to deliver the orders, business owners had to manage the delivery themselves leading to many inconveniences and inconsistency of service for the merchants and their customers.
And that's how Palo Alto Delivery, the prototype of Doordash, was born. Doordash has been delivering happiness with multiple dashes of convenience since then.
Let us have a look at the different steps involved in making a food delivery business like DoorDash.
This is a business model suitable for those that are just beginning their business journey. The application owner connects users to several restaurants and eateries. Using the app, multiple restaurants can register and offer food delivery services to customers.
Deliveries are handled by either the restaurant's delivery fleet, or any third-party provider hired to deliver meals for the restaurant. No logistics are handled by the app's owner.
In addition to requiring minimal capital, this business model does not require the owner to deal with any hassles associated with preparing or delivering food.
This model is similar to the order-only model but it also takes care of the logistics part. Customers place their orders through the app and the app owner delivers the food. Since restaurants do not need to manage their fleet service, this is a highly viable business model. Moreover, they will have access to the company's existing customer base. To deliver the food, the app owner typically contracts with multiple individual courier service providers.
It refers to a business model in which a single provider manages the entire food supply chain. From the moment the food is prepared till it is delivered to the customer's doorstep, everything is done by a single party. The business model is often chosen by popular restaurants who wish to offer their loyal customers a more convenient service. By giving customers access to their restaurants from the comfort of their own homes, they can further boost their sales.
Some business entrepreneurs also hire cloud kitchens to prepare meals. As part of this business model, they deliver food under their banner to the customer. Restaurants like these will not provide dine-in service, but instead will only take orders on the platform and deliver the food to customers.
DoorDash is an app that provides logistics services. This is an effective solution for connecting people with the finest cuisines in their cities. They not only empower local businesses but also create jobs, thereby expanding employment options.
Users can select from a large selection of restaurants. They can view the bestselling dishes based on what other users order. Users are also provided with recommendations based on their order history.
Once the user has added their choice to the cart, they can proceed to the payment section where they can pay for the service using multiple payment options available on the app.
Once the order is ready for pickup, an available dasher picks up the order and delivers it to the location of the customer. The customer can track their order in real-time.
The dasher works with the intend to provide efficient and satisfactory delivery. The customer also has the option to tip the dasher based on delivery satisfaction.
DoorDash includes the following elements:
A website has the following functions:
Users may experience some or the other technical issues and sometimes there can also be order or delivery related issues like refund generation, etc. Through the admin panel, all these issues, notifications, user support, and business statistics are handled as well as communication with users.
A restaurant owner can perform the following actions through the app:
It includes the following features:
It has the following features:
Choose the right developers and designers who can fully implement your idea. During your app development, you can discuss each stage with the developers and designers. There are several designs to choose from for different user roles based on the type of business model (aggregator, logistics, cloud kitchen).
|Calculation of App Development:||Cost|
|UI/UX design||$1000 – $2000|
|Front-end and Back-end development||$1500 – $2500|
|Technical documentation||$1000 – $1500|
|MVP testing||$2000 – $4000|
|Polishing and bug fixing||$1000 – $2000|
It is wise to not go beyond the already established patterns of the user's visual perception and similar applications when designing a food delivery app. The goal here is to be as eye-catching and unique as you can and stand out from the crowd, but following this methodology, it is crucial to think about how the end-user will react to this. If we assume an hourly charge of approximately $80 to $150 then the total cost to develop such an app could approximately amount to $20.000 to $40,000.
DoorDash must show a decent return on investment in order to be successful in the market. This is the only way investors will fund such ventures. DoorDash generates revenue in a number of ways. Let’s talk about these different methods of revenue generation.
DoorDash gives businesses the ability to reach their target audience without having to put in extra work. With it, any user can place an order from their favourite eatery, irrespective of whether the restaurant offers delivery.
This service is provided for a fee by DoorDash, which is typically 20%.
Delivery agents, known as dashers, are employed by DoorDash to deliver orders that customers place. Dashers receive payments from DoorDash for their delivery services. They can also get tips from customers based on their performance.
With DoorDash Advertising, businesses can take advantage of the latest marketing methods and reach more consumers. In addition to being an important part of DoorDash's revenue generation, the service also gives businesses a way to leverage the massive reach of DoorDash.
The pandemic and many other factors have changed people’s perceptions about many things, including the usage of delivery applications to order food to their homes. Change in people's attitudes coupled with advancements in technology that enables businesses to provide personalized and highly efficient services to customers, you may not find a better time to start your food delivery business.
Some of the leading players in the food delivery industry are: Uber Delivery, Grubhub, Delivery Hero, Just Eat Takeaway, etc.
Yes, Doordash allows its users to place orders via their website so that users can place orders whether they are in their office or at home.
Yes, you can. If you a great business idea that you would like to see developed get in touch with us. We will help you build an app like Doordash to enhance and grow your business.