About Power Tool Merck Chemicals and Life Sciences Philippine's Power Tool allows easy and real time access to product prices and online quotation request.
Ideation, design, and development
Merck is one of the largest multinational corporations with a global reach spanning over 76 countries. It has distributors spread all over the world. Accessing and retrieving information from the database to enable the exchange of information for product purchases between the distributors and the Merck customer excellence team was a tedious task. Due to a product list comprising thousands of categories with hundreds of products in each category, the Merck database becomes even more complex.
Adopting an advanced digital service would help in diminishing the workload and bringing about a smooth workflow to business transactions. This would also allow for better management of permissions, control as well as data of the Merck massive database. An online pricing portal could enable transparency, facilitate real-time access to prices, and synchronize data access across all locations.
The main features of the application developed by Neetable for Merck Philippines include:
Both end customers and distributors can register and log in using their credentials to access unique discounts.
Users can update and make changes to their data such as mailing address etc.
The product’s price list is given with details including a description of the product, storage conditions, latest offers, etc.
This allows users to search for the required product using its catalogue number, name, and business field.
Users can either add the product to the cart or they can Wishlist a product for future purchase.
The user can request a quotation after finalizing items and quantities of the desired product.
The Merck pricing tool improves Merck's communication with Merck distributors globally. This software tool eliminates the waiting time associated with SPR requests. Using the Power Tool, Merck's customer excellence team was able to easily manage user permissions and simplify access to Merck's voluminous database. Its multilingual support helps to further ease communication between distributors and Merck's global customer excellence teams.