Merck Service App
Merck Life Science Private Limited was incorporated in 1986 as a joint venture with Millipore Corporation, USA and became a 100% subsidiary of Millipore Corporation in 2009. Millipore was acquired by Merck Chemicals in 2010, March

Problem Statement
Happy customers are the pillars of any company and keeping them satisfied, informed and updated is the company’s responsibility.
Merck approached our company with a brief of designing a Mobile platform where customers can manually troubleshoot, find manuals, guides and generate tickets to get it checked by a service engineer.
Solution
Understanding the customer point of view is a challenging task, but our experience helped us to deliver an intuitive, easy to use and informative mobile app that stretches from providing customer guidance, calling & clearing the issues, to help service engineers track scheduled appointments and look at their history.
Tools and Technology

Native iOS App using Swift

Native Android App using Kotlin

Admin Console using ReactJS, NodeJS

Google Cloud Platform

Integration with Zoom / BlueJeans
Similar Projects

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Merck Planet App

Merck Live App
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