Merck Service App

Merck Life Science Private Limited was incorporated in 1986 as a joint venture with Millipore Corporation, USA and became a 100% subsidiary of Millipore Corporation in 2009. Millipore was acquired by Merck Chemicals in 2010, March

Problem Statement

Happy customers are the pillars of any company and keeping them satisfied, informed and updated is the company’s responsibility.

Merck approached our company with a brief of designing a Mobile platform where customers can manually troubleshoot, find manuals, guides and other reference materials for the huge line if products that Merck offers.

Solution

Understanding the customer point of view is a challenging task, but our experience helped us to deliver an intuitive, easy to use and informative Mobile app that stretches from providing customer guidance to calling and clearing the issues.